CHITTRANSH Pharma aims to provide a convenient and reliable delivery experience for medicines, healthcare products, and other eligible products ordered through our website.
1. Delivery Availability
Delivery is available only to locations where CHITTRANSH Pharma or its authorized delivery partners provide service.
Serviceability may depend on the delivery address, PIN code, product availability, and other operational factors.
2. Order Processing
Orders are processed after successful order placement and, where applicable, successful payment and prescription verification.
Orders containing prescription medicines may require additional processing time where prescription verification is necessary.
3. Delivery Time
Estimated delivery times may vary depending on:
- Delivery location
- Product availability
- Prescription verification
- Order processing time
- Delivery partner availability
- Weather or traffic conditions
- Holidays and other operational circumstances
The estimated delivery time shown during the ordering process should be treated as an approximate timeframe rather than an absolute guarantee.
4. Delivery Charges
Applicable delivery charges, if any, will be displayed during the ordering process or at checkout before the order is confirmed.
Delivery charges may vary based on location, order value, delivery method, and other applicable factors.
5. Same-Day or Express Delivery
Where same-day, express, or scheduled delivery options are displayed, availability depends on the customer’s location, order time, product availability, and operational capacity.
Such delivery options may not be available for every product or location.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the correct mobile number and PIN code.
CHITTRANSH Pharma may not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
7. Delivery Attempts
Our delivery partner may make reasonable attempts to deliver the order.
If the customer is unavailable, unreachable, or unable to receive the order, additional delivery attempts or cancellation may be subject to the applicable operational conditions.
8. Order Tracking
Where tracking is available, customers may receive tracking information through the website or applicable communication channels.
Tracking availability may depend on the delivery partner and order status.
9. Damaged or Tampered Packages
If a package appears damaged, opened, or tampered with at the time of delivery, customers should avoid using the affected products and contact CHITTRANSH Pharma through the official support options as soon as possible.
Where possible, customers are advised to document the condition of the package at the time of delivery.
10. Return Policy
Medicines may be returned within 3 days of delivery, subject to applicable laws, product eligibility, and the conditions set out in the Return & Refund Policy.
Customers should contact CHITTRANSH Pharma through the official support options within 3 days of delivery to request a return.
Products should remain unused, unopened, and in their original packaging, with all labels, seals, and accompanying items intact, unless the product is damaged, defective, or incorrectly delivered.
For safety and regulatory reasons, certain medicines or healthcare products may not be eligible for return. Any approved return, replacement, or refund will be handled according to the applicable Return & Refund Policy.
11. Failed or Returned Deliveries
An order may be returned to the fulfillment location if delivery cannot be completed after reasonable attempts or if the delivery address is incorrect or unserviceable.
Any refund or re-delivery in such circumstances will be handled according to the applicable order status and Return & Refund Policy.
12. Delivery Delays
Although we work to meet estimated delivery timelines, delays may occur because of circumstances outside our reasonable control, including severe weather, traffic, natural events, operational disruptions, technical problems, or issues involving delivery partners.
13. Contact Us
For questions regarding delivery or returns, customers may use the official Contact Us or customer-support options available on the CHITTRANSH Pharma website.
Please keep your order number available when contacting customer support.
CHITTRANSH Pharma
Your Trusted Online Pharmacy
