Welcome to CHITTRANSH Pharma. Your privacy is important to us. This Privacy Policy explains how CHITTRANSH Pharma collects, uses, stores, and protects information when you visit our website, create an account, place an order, upload a prescription, or use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

  • Full name
  • Mobile number
  • Email address
  • Billing and delivery address
  • Account login information
  • Order details
  • Other information you voluntarily provide to us

Order & Transaction Information

When you place an order, we may collect information such as:

  • Products purchased
  • Order ID
  • Delivery details
  • Payment status
  • Transaction-related information

Payments may be processed through authorized third-party payment providers. We generally do not store complete card details, UPI PINs, passwords, or other confidential payment credentials.

Prescription Information

For medicines that require a prescription, we may collect prescription documents or related information submitted by you.

Prescription information may be reviewed or verified where necessary to process an order and comply with applicable requirements.

Technical Information

When you access our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Website usage information
  • Date and time of access
  • Referring website or source

2. How We Use Your Information

We may use the information collected to:

  • Create and manage your account
  • Process and fulfill orders
  • Verify prescriptions where required
  • Arrange product delivery
  • Process payments and refunds
  • Provide customer support
  • Respond to enquiries
  • Send order confirmations and service-related communications
  • Improve our website, products, and services
  • Detect and prevent fraud or unauthorized activity
  • Maintain website security
  • Comply with applicable legal and regulatory requirements

We may also use information for promotional communications where permitted by law and subject to your preferences.

3. Prescription & Healthcare Information

Prescription documents and healthcare-related information submitted through the website may contain sensitive information.

We use such information primarily for purposes connected with processing your order, prescription verification, customer support, legal compliance, and related healthcare-service requirements.

We do not intend to use prescription information for unrelated purposes.

Customers should only submit prescription or healthcare information that is necessary for the relevant service.

4. Sharing of Information

CHITTRANSH Pharma may share necessary information with trusted third parties where required to provide our services.

These may include:

  • Payment gateway providers
  • Delivery and logistics partners
  • Technology and hosting service providers
  • Website and IT service providers
  • Customer-support service providers
  • Professional advisers
  • Government authorities or law-enforcement agencies where legally required

We only intend to share information that is reasonably necessary for the relevant purpose.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

5. Payment Information

Payments made through the website may be processed by third-party payment gateways.

Your payment may be subject to the privacy policies and terms of the relevant payment provider.

CHITTRANSH Pharma will never ask you to share your UPI PIN, ATM PIN, password, OTP, CVV, or other confidential payment credentials through calls, messages, or email.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Maintain login sessions
  • Understand website usage
  • Improve website performance
  • Provide relevant website functionality

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal or regulatory requirements.

When information is no longer required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements.

9. Third-Party Websites & Services

Our website may contain links to third-party websites, payment services, delivery services, or other platforms.

CHITTRANSH Pharma is not responsible for the privacy practices or content of third-party websites.

Customers should review the privacy policies of those third-party services before providing information to them.

10. Children’s Privacy

Our website is intended for use by adults and customers who are legally able to purchase the relevant products.

We do not knowingly collect personal information directly from children for independent account creation or purchasing purposes.

Where products are purchased for children, the transaction and information should be provided by a parent, guardian, or other legally authorized adult.

11. Marketing Communications

Where permitted by applicable law, we may send you information about products, offers, services, or updates.

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that you may still receive essential service-related communications, such as order confirmations, delivery updates, payment notifications, or important account messages.

12. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Withdraw consent where processing is based on consent
  • Opt out of certain promotional communications
  • Raise a concern regarding the handling of your personal information

To make a privacy-related request, please contact us using the details provided below.

13. Changes to This Privacy Policy

CHITTRANSH Pharma may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated policy will be published on this page along with the revised Last Updated date.

We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

CHITTRANSH Pharma
Your Trusted Online Pharmacy