Welcome to CHITTRANSH Pharma. By accessing or using our website, placing an order, creating an account, or using our services, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before using our website or purchasing any products.

1. About Our Services

CHITTRANSH Pharma provides an online platform where customers can browse and purchase medicines, healthcare products, medical devices, wellness products, personal care products, and other products listed on our website, subject to availability and applicable requirements.

2. Customer Account

Customers may be required to provide accurate and complete information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account information and for all activities carried out through your account. Please notify us promptly if you believe your account has been accessed or used without authorization.

3. Product Information

We make reasonable efforts to provide accurate product names, descriptions, images, prices, specifications, and availability information.

However, product packaging, appearance, labeling, manufacturer details, or other product information may occasionally differ from what is displayed on the website.

Customers should always check the product packaging and labels before use and follow the advice or instructions of a qualified healthcare professional wherever applicable.

4. Prescription Medicines

Certain medicines may require a valid prescription before they can be supplied.

Where a prescription is required, CHITTRANSH Pharma may request, review, and verify the prescription before processing an order.

We reserve the right to reject or cancel an order if:

  • A required prescription is not provided
  • The prescription is incomplete or cannot be verified
  • The prescription does not meet applicable requirements
  • The requested medicine cannot legally or safely be supplied

5. Orders

Placing an order through our website constitutes a request to purchase the selected products.

An order may be accepted, modified, delayed, or cancelled depending on factors including product availability, prescription requirements, pricing errors, delivery serviceability, payment status, or other applicable circumstances.

An order confirmation does not necessarily guarantee product availability until the order has been processed.

If an order is cancelled by CHITTRANSH Pharma, any eligible payment may be refunded according to our applicable Refund Policy.

6. Pricing & Payments

Product prices displayed on the website may change from time to time.

The price applicable at the time of placing an order will generally apply to that order, subject to correction of obvious pricing or technical errors.

Payments may be processed through authorized third-party payment service providers.

CHITTRANSH Pharma will never ask customers to share confidential payment credentials such as UPI PINs, passwords, CVV numbers, or OTPs.

7. Delivery

Delivery availability depends on the delivery address, product availability, serviceability, payment confirmation, and other operational factors.

Estimated delivery timelines are provided for guidance only and may change due to circumstances beyond our reasonable control, including logistics delays, weather conditions, technical issues, or other unforeseen circumstances.

Customers are responsible for providing a complete and accurate delivery address and contact information.

8. Cancellation

Customers may request cancellation of an order before it has been processed or dispatched, subject to our applicable cancellation conditions.

Once an order has been dispatched, cancellation may not always be possible.

Where cancellation is accepted, any eligible refund will be processed according to our Refund Policy.

9. Returns & Refunds

Returns, replacements, cancellations, and refunds are governed by our separate Return & Refund Policy.

Customers are advised to review the Return & Refund Policy before placing an order.

Certain medicines, healthcare products, personal care products, or other items may not be eligible for return due to their nature and applicable requirements.

10. Prohibited Use

Customers must not:

  • Use the website for any unlawful purpose
  • Provide false, inaccurate, or misleading information
  • Attempt to access another customer’s account
  • Attempt to interfere with the website’s security or functionality
  • Use the website for fraudulent activities
  • Misuse prescription or healthcare services
  • Attempt to purchase restricted products without meeting applicable requirements
  • Introduce malicious software, code, or other harmful material
  • Use website content or information for unauthorized commercial purposes

11. Intellectual Property

The CHITTRANSH Pharma name, logo, branding, website design, text, graphics, images, content, and other original materials available on the website are protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission, except where permitted by applicable law.

12. Website Availability

We make reasonable efforts to keep our website available and functional. However, we do not guarantee that the website will always be available, uninterrupted, secure, or completely free from errors.

Website availability may be temporarily affected by maintenance, technical issues, network problems, server failures, or circumstances beyond our reasonable control.

13. Medical Information Disclaimer

Information provided on the CHITTRANSH Pharma website is intended for general product and service information only.

It should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Customers should consult a qualified doctor, pharmacist, or other healthcare professional regarding medical conditions, medicines, dosage, interactions, allergies, or treatment decisions.

Do not start, stop, or change any medication without appropriate professional guidance.

14. Changes to These Terms

CHITTRANSH Pharma may update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised date. Continued use of the website after changes are published constitutes acceptance of the updated terms, subject to applicable law.

15. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

16. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us through the official Contact Us options available on our website.

CHITTRANSH Pharma
Your Trusted Online Pharmacy