At CHITTRANSH Pharma, we aim to provide genuine and quality medicines, healthcare products, and other eligible products to our customers. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or refund in accordance with this policy.
1. Return Eligibility
Medicines may be eligible for return within 3 days of delivery, subject to applicable laws, product eligibility, and the conditions mentioned below.
To request a return, customers must contact CHITTRANSH Pharma through the official customer-support options within 3 days of receiving the order.
A return request may be considered where:
- The wrong product was delivered
- The product was damaged during delivery
- The product is defective or unusable
- The product received is materially different from the product ordered
- The product qualifies for return under applicable requirements
2. Condition of Returned Products
Unless the product is damaged, defective, or incorrectly delivered, returned products should generally be:
- Unused and unopened
- In their original packaging
- With original labels and seals intact
- Complete with any accessories or accompanying items
- In a condition suitable for inspection
For medicines, customers should not use a product if they believe it is damaged, tampered with, incorrectly supplied, or otherwise unsuitable.
3. Products That May Not Be Eligible for Return
For safety, hygiene, and regulatory reasons, certain products may not be eligible for return.
These may include products that:
- Have been opened or used
- Have been damaged after delivery due to improper handling
- Are missing original packaging, labels, or seals
- Are expired due to delayed acceptance or improper storage by the customer
- Are specifically marked as non-returnable
- Cannot legally or safely be resold after return
Eligibility will be determined based on the product type, condition, reason for return, and applicable requirements.
4. Damaged or Tampered Products
If you receive a package that appears damaged, opened, or tampered with, please avoid using the affected product and contact us as soon as possible.
Where possible, customers should provide photographs or videos of:
- The outer packaging
- Shipping label
- Product packaging
- Damaged or affected product
- Batch number and expiry details, where applicable
This information may help us assess and process the complaint.
5. Incorrect Product
If you receive a product that does not match your order, please contact us within 3 days of delivery.
After verification, CHITTRANSH Pharma may arrange an appropriate replacement, return, or refund, depending on product availability and the circumstances of the order.
6. Return Request Process
To request a return or refund:
- Contact CHITTRANSH Pharma through the official customer-support options.
- Provide your Order ID and relevant product details.
- Explain the reason for the return or refund.
- Provide photographs or other information if requested.
- Wait for confirmation and further return instructions.
Customers should not send products back without receiving return instructions from CHITTRANSH Pharma.
7. Refunds
Once an eligible return or refund request has been approved, the refund will generally be processed after the applicable verification or return process is completed.
Refunds may be issued through the original payment method or another appropriate method, depending on the payment method and circumstances.
The time taken for the refund to appear in the customer’s account may depend on the payment gateway, bank, or financial institution.
8. Cancellation & Refund
Customers may request cancellation before an order has been processed or dispatched, subject to the applicable cancellation conditions.
If a cancellation is accepted, any eligible refund will be processed according to the order status and applicable payment procedures.
Orders that have already been dispatched may not always be eligible for cancellation.
9. Failed or Returned Deliveries
If an order is returned to CHITTRANSH Pharma because of an incorrect address, unsuccessful delivery attempts, customer unavailability, refusal to accept the package, or other customer-related reasons, any refund or re-delivery will be considered based on the circumstances of the order.
Applicable delivery or return charges may be deducted where permitted and applicable.
10. Prescription Medicines
Prescription medicines are subject to additional requirements.
An order may be cancelled or refused if a required prescription is not provided, cannot be verified, is incomplete, or does not meet applicable requirements.
Returns of prescription medicines will be handled subject to applicable laws, product eligibility, safety requirements, and this policy.
11. Refunds for Unavailable Products
If a product becomes unavailable after an order has been placed and CHITTRANSH Pharma is unable to fulfill that portion of the order, the unavailable product may be cancelled and an eligible refund may be issued.
12. No Refund for Change of Mind
Unless otherwise required by applicable law or specifically permitted by CHITTRANSH Pharma, returns or refunds may not be available simply because a customer changes their mind after purchasing a product.
13. Processing Time
Return and refund processing times may vary depending on:
- Product type
- Reason for return
- Verification requirements
- Return shipment
- Payment method
- Bank or payment gateway processing time
We will make reasonable efforts to process approved requests as quickly as possible.
14. Contact Us
For return or refund assistance, please contact CHITTRANSH Pharma through the official customer-support options available on our website.
Please keep your Order ID, registered mobile number, and relevant product details available when contacting us.
CHITTRANSH Pharma
Your Trusted Online Pharmacy
